Edward H.
I contacted Ralph after seeing the reviews on Angie’s List and was not disappointed. The job started with a consultation to determine how to best repair a poorly performing rain gutter system by a different installer from several years ago. On one side of the house, the gutter had become detached. On another side, the pitch was wrong and the gutters were leaking over the edge. All around the gutters were poorly installed – not properly inclined/level and so they weren’t catching much of the water at all. Setting up the initial appointment was easy and I dealt directly with Ralph. He called the morning of our initial appointment to reschedule due to a rush job and cross-town traffic, which I found great service. As we walked around the house, it was apparent that he was knowledgeable and honest about what he could and could not do, and where it it made sense to use the existing materials versus requiring new materials and a complete redo. He pointed out where the previous installer had taken short cuts and what had led to the problems I was having with the gutters. We settled on the particulars of what needed to be estimated and he left. I felt that I was on a good path with Ralph. He was easy to talk to, and knew his stuff. Over the next couple of weeks, we settled on the estimate, and the particulars of the job (colors, materials, options, etc), and picked an installation date. Ralph’s honesty and integrity came through during this process, and he even suggested to me getting bids from other installers to ensure I was comfortable with his bid. The evening before the installation, Ralph called to confirm the appointment (he didn’t get a hold of me, but he came on schedule and on time). He walked through the job with me, and his crew, and we talked about a few minor clarifications and delta-pricing (which he was very giving on). He left, and left his crew of 2 to do the job. They worked diligently through out the day and got the job done on time and expertly. At the end of the day, his lead crew man walked me through what they had done and answered my questions. I happily paid the remainder of the bill. It has yet to rain, but I could see the crew had tested the work they had done with a hose. I expect to have no problems with the work and expect to call Ralph when we install some rain barrels.