Kelly P.
My only complaint with this company is that it takes a while to get an appointment. They will schedule an appointment immediately, but you may have to wait 2-3 weeks before they can do your work. But that’s because they are in such high demand, and reasonably so! From the first time I contacted Brother Sheet Metal, I was given Ralph’s cell phone number so that I could call him directly with any questions that I had. And, because I had 3 other rain gutter companies come out and give us quotes, I had plenty of questions. What size of rain gutters do you propose? How will you hang them (hidden hangars or traditional nails and screws)? What is the space between each nail holding the rain gutter to the fascia? CAN YOU PUT RAIN GUTTERS ON TOP OF THE PERGOLA? Ralph answered all of these questions, and more, in a professional and courteous manner. I’m certain that we had a relatively small job for these guys, but that did not stop them from giving us the best customer service.
On the day that the work was scheduled, the guys showed up right on time, which was at 8am because I had to leave for work by 8:30am. I showed them the electrical outlets, we walked around and looked at all the drain spots. They were concerned about one, which was clogged. They checked the flow using water from a hose, and they determined that it was too clogged, and could cause an overflow if they fit the down spot in the drain. They recommended that I have it snaked, and, for the time being, put on an elbow and offered to come back at no charge to fit the down spout into the drain after I have it cleaned (I will do that this weekend). After that, I was off to work (right on time), and when I came back, I not only had beautiful rain gutters and down spots that matched the color of my house, but I also discovered that the guys locked up the gates to the back yard before they left. How nice!
It rained heavily this past weekend. The rain gutters seemed to work great. They caught the flow of water from the roof, and none of the down spouts connected to the drains over flowed. I am very happy with the work they completed, and even happier that I picked a company that offers a LIFETIME guarantee on materials AND craftsmanship!! Yes, they were a hair more expensive than the other companies, but no one else could match this guarantee or, as I have mentioned before, offer the same kind of work. I will definitely be in touch with Ralph again.