Michael E.
I first called Brother Sheet Metal in November of last year. I talked to Ralph and he was very accommodating to meet me at my house early in the morning before I had to leave for work. We went over the requirements, and he did a bunch of measurements. Within a few days we had an estimate, and I called to make some changes. A few days later I had an updated estimate.
I sent the estimate back, and then talked to Ralph and he said they were a few weeks backed up, but could come in mid December. That was fine with me, so we scheduled a date. On the night before they were going to come out, I got a call and Ralph told me they had an issue with one of their cutting machines, and that he’d need to get a new part. They had to reschedule, and I said that was fine. The part took longer than expected, and they had to reschedule again. Ralph was very apologetic.
A few days before the new date, he called again. He said they had a very big job they really needed to finish, and he asked me if it would be ok if they rescheduled one more time. Because of the fact that he asked, and was very humble in doing so, I told him that this one last time it would be ok. He assured me that this was the last reschedule.
They did show up on the last reschedule date, and Ralph went over the final details of the work with me before starting. It took 2 days to finish the job, and I was very impressed and happy with the work. The gutters look great, and are very sturdy. While it hasn’t rained a lot this winter, it has rained a few times, and they have made a great improvement in how much water is hitting the perimeter of our house.
Ralph and his crew were very professional, and despite the minor hiccups with rescheduling, I would absolutely recommend this company to handle your gutters. They did an amazing job and the price was reasonable.