Archives: Reviews

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I called Brothers for an esimate to replace existing rain gutters and a day/time was scheduled. The day before our scheduled time, I received a call that they would not be able to make the appointment but that they had gone to my house to provide an estimate for the replacement. I received an estimate that same day. I also received an estimate from one other company but decided to go with Brothers (despite the fact that they were signficantly higher than the other bid when comparing apples to apples) based on the good reviews. The earliest date that was available was 6 weeks out so the installation was scheduled for Nov 13th. A few days before the scheduled installation, I sent an email (the exclusive way that we had been communicating) to confirm timing but did not receive a response. On the scheduled installation date, no one showed up. Now it will take another 6 weeks to get a new company scheduled for the installation. BEWARE!

We had wanted them to install stainless steel gutters…specifically advertised on their website and in their brochure. I wasn’t home for the estimate (for which Ralph was approximately one hour late), but my wife was quite specific with Ralph that we wanted stainless steel gutters. Instead, he insisted on giving her quote for bonderized as well as aluminum gutters, and told her bonderized was like stainless steel. Except that it is essentially galvanized steel, which rusts. Any sheet metal professional worth his salt would know the difference.
When I got the estimate, I called Ralph and he advised that he would provide me a quote for STAINLESS STEEL, and apologized as he had misunderstood. He said that he had our email, and would email to us. And would follow up.
Never got an email. Never got a follow up from Ralph.

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I called twice on the prior day. No one called me back. I then called the following day and talked to someone who said they were not taking new orders less than 150 linear feet. And that they were backordered for 3 months. I thanked the person and indicated I would look elsewhere.

We got three estimates and decided on Brothers sheet Metal. We contacted them after we got their estimate asking many questions. They had the most simple and appropriate solution for us. They showed up on time and they cleaned up after they finished.

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It did not go.

I am changing my initial review of Brothers Sheet Metal because of a personal call from Ralph, one of the owners. There was a previous misunderstanding about scheduling, but because Ralph made it a point to reach out and rectify the situation, I have full respect for the quality of his company. This kind of personal attention is rare. Thank you Ralph, and I look forward to speaking to you soon to move forward with this project.

Michael